Hacked recovery & error resolution
Whether you have been hacked, hit a white screen, or your store won't checkout after an update - we triage fast, remove malware when present, and get you back to a known-good state.
Share what you're seeing and when it started. We stabilise first, then quote cleanup and hardening based on what we find. See how we compare on price.
Emergency triage available
Fast triage
We stabilise the site first - contain the damage, stop the bleeding, and map the fastest path back online.
Malware cleanup
Deep scans, backdoor removal, and verification so reinfection doesn't happen on the next deploy.
Error resolution
White screens, fatal PHP errors, failed updates, and checkout failures - traced and fixed at the source.
Hardening after recovery
Patch vulnerabilities, tighten permissions, and close the gaps that let the incident happen.
How we handle emergencies
Paragon Panda provides hacked website recovery and emergency error resolution for Australian businesses. Whether the trigger was malware, a bad deploy, or a plugin conflict, we treat urgent downtime and security incidents with the same discipline: stabilise, diagnose, fix the root cause, and verify before you go live again.
Emergency recovery is scoped after triage - you know what broke and what it will cost before major remediation begins. After the fire is out, ongoing support and monitoring help prevent repeat incidents.
Emergency recovery
Urgent triage for hacked, defaced, or broken sites. We stabilise first, then scope cleanup, error resolution, and hardening based on what we find.
- Fast incident triage and stabilisation
- Malware removal and defacement cleanup
- White screen, 500 error, and outage debugging
- Clear quote before major remediation work
For hacks, defacement, white screens, 500 errors, and checkout failures.
Post-recovery hardening
After cleanup, we patch vulnerabilities, tighten permissions, and configure monitoring so you're less likely to see a repeat - whether the original trigger was a bad actor or a bad deploy.
Ongoing maintenance is available through our WordPress support plans and managed hosting.
What emergency recovery includes
From malware removal and error debugging to backup recovery and security hardening - we handle the technical firefighting so you can focus on communicating with customers and getting back to business.
- Immediate incident response
- Compromised site, sudden outage, or production error - we triage fast, stabilise the site, and outline the shortest path back to normal.
- Malware & defacement cleanup
- Deep scans, malicious code removal, backdoor closure, and verification so you aren't one clean deploy away from reinfection.
- Error & bug resolution
- Fatal PHP errors, plugin conflicts, failed updates, database failures, 500s, and white screens - we trace logs, reproduce, and fix at the source.
- Security hardening & patching
- We close the holes that allowed the incident, patch vulnerable components, and tighten file and user permissions.
- Data & backup recovery
- Restore from clean backups where possible, recover lost or corrupted content, and get you to a known-good state.
- Monitoring & follow-through
- Optional ongoing checks so regressions, odd traffic, or repeat errors are caught early - not after customers tell you the site is down.
Why DIY recovery often makes things worse
Security incidents and production failures both cost trust and revenue. Quick fixes without root-cause analysis leave you exposed to reinfection or repeat outages.
Malware Reinfection
Surface-level cleanup leaves backdoors behind. We verify the site is clean before you go live again.
Revenue Lost to Downtime
Every hour offline costs bookings and sales. We treat ecommerce and booking outages like emergencies.
DIY Fixes That Fail
Plugin reinstalls and cache clears don't fix root causes. We trace logs and fix what actually broke.
Hidden Backdoors
Unknown admin users, redirects, and spam pages mean the breach is still active. We find and close entry points.
Site hacked and you're stuck?
Don't wait until Google blacklists you. Tell us what's happening and we'll triage it.
Frequently Asked Questions
My site was hacked - what do I do first?+
Can you fix errors that aren't malware-related?+
How is pricing handled for emergency work?+
Can you help prevent this happening again?+
Want More Time Back in Your Life?
Supercharge your website today. Reach out and we will get back to you with more details about our plans or other services.